Since launching in February 2021, the MacEwan Help Centre (MHC) has helped users create over 4,200 tickets/requests. Using the MHC’s knowledgebase of articles, users have also discovered their own solutions to problems. The top referenced articles include:

  • Set up multi-factor authentication (MFA)
  • Install Office/Microsoft 365
  • Income tax inquiries
  • Access to services Access to Adobe Creative Cloud
  • Search and enrol in classes
  • Access your myApps applications online
  • Request administrative software to be installed
  • Find your enrolment appointment
  • Request a Microsoft Team be created

As part of the phase two rollout (scheduled for Thursday, May 13), users will be able to generate ticket requests for the following new areas:

  • Finance (PeopleSoft inquiries including expenses, security access, student tax inquiries)
  • Human Resources, Payroll, and Time and Labor Information Systems (PeopleSoft inquiries, Annual Report/eCV support and Student Course Evaluation inquiries)
  • IT Infrastructure Change Management
  • Office of the University Registrar (select PeopleSoft inquiries)
  • School of Continuing Education (student general inquiries)

To access the help centre, visit the Quick Links in the portal.

From Technology Support