ITS has discovered that some Adobe PDF forms with “Submit Form” or “mailto” buttons may not work as expected in the new Outlook. Users with classic Outlook or other email clients may not be affected. If a form’s submit button does not respond, the form cannot be sent directly via email.

Checking your submission
If you’re unsure whether your form was submitted:

  • Check your Sent Items folder.
  • Follow up directly with the department you submitted the form to.

Workaround – sending your form

  1. Complete the fillable PDF form as usual.
  2. Save the form locally to your computer.
  3. Open your email client, attach the saved PDF, and send it to the intended recipient.

If you have questions or need assistance sending your form, please contact Technology Support via a request on the MacEwan Help Centre.

What’s next?

Our ITS team is working with form creators to update existing forms and remove these problematic actions. We are also moving toward converting the remaining Adobe forms into Cognito forms for a more seamless experience.

If you are a form creator requiring additional assistance, please contact us using the MacEwan Help Centre request form.

From the IT Project Management Office